1. Data controller
- Controller: BUFETE SALAS, S.L.P.
- Tax identification number (CIF): B75378257.
- Address: C/ del Archiduque Luis Salvador no. 7B, 07004 Palma de Mallorca, Illes Balears, Spain.
- Email: info@cobrotusdeudas.com.
- Telephone: +34 649 822 250.
This Policy explains the processing of personal data through cobrotusdeudas.com and in the provision of legal services by BUFETE SALAS, S.L.P.
2. Categories of data
Depending on the relationship and service requested, we may process identification and contact data; data included in enquiries and communications; economic, financial and invoicing information; data concerning counterparties and third parties connected to a case; documentary evidence; and technical and security data required for the website to operate.
Data minimisation in the initial enquiry: do not provide health data, political opinions, religious beliefs, sexual orientation, criminal information or other particularly sensitive data concerning you or third parties through the initial form unless strictly necessary to explain your enquiry.
Required data: fields marked as required are necessary to assess and respond to the request. If they are not provided, BUFETE SALAS, S.L.P. will be unable to deal with the enquiry.
3. Purposes and legal bases
| Processing | Purpose | Legal basis |
|---|---|---|
| Enquiries and requests | To respond to the communication, assess the matter and, where appropriate, prepare a service proposal. | Pre-contractual measures requested by the data subject (Art. 6(1)(b) GDPR). For other voluntary communications that are not pre-contractual, legitimate interest in responding to them (Art. 6(1)(f) GDPR), subject to a balancing assessment. |
| Legal services | To manage the professional relationship, advise, negotiate, recover debts and defend rights and interests. | Performance of the legal services contract (Art. 6(1)(b) GDPR) and compliance with legal obligations (Art. 6(1)(c) GDPR). |
| Special categories | To process information strictly necessary for the establishment, exercise or defence of legal claims. | Art. 9(2)(f) GDPR, where applicable, together with the corresponding legal basis under Art. 6 GDPR. |
| Invoicing and professional obligations | To invoice, keep accounts and comply with tax, administrative, anti-money laundering or professional obligations where applicable. | Compliance with legal obligations (Art. 6(1)(c) GDPR). |
| Security and defence | To protect systems and communications, prevent fraud or abuse, and establish, exercise or defend legal claims. | Legitimate interest (Art. 6(1)(f) GDPR), subject to a balancing assessment. |
| Marketing communications | To send information about our own services. | Consent (Art. 6(1)(a) GDPR and Art. 21(1) of the Spanish LSSI-CE) or, where its requirements are met, a previous contractual relationship for similar services (Art. 21(2) LSSI-CE). Unsubscribing will be simple and free of charge. |
4. Credit information systems
In debt recovery matters, a debt is not automatically reported to a credit information system. Reporting may only be considered where legally appropriate and after the requirements and safeguards in Article 20 of the Spanish LOPDGDD and other applicable legislation have been verified.
5. Artificial intelligence and automated decisions
BUFETE SALAS, S.L.P. may use authorised artificial intelligence tools to assist with organising information, classifying requests, preparing drafts or streamlining tasks. Their use is subject to internal instructions, confidentiality duties, data minimisation and human review.
We do not make decisions based solely on automated processing that produce legal effects or similarly significantly affect individuals. Where specific processing requires additional information, it will be provided before that processing takes place.
6. Recipients
Personal data is not sold. The following may access or receive it only where necessary:
- Technology providers acting as processors, including hosting, email, case management, security, backup or support providers.
- Professionals assisting with the provision of services, subject to professional secrecy and appropriate confidentiality obligations.
- Court representatives, experts, notaries, registries or other participants needed to manage the matter.
- Public authorities, courts, law-enforcement bodies and other authorities where required by law or necessary to establish, exercise or defend legal claims.
The initial website form does not send or store its contents on an external platform: when the user selects “Prepare email enquiry”, their own email application opens so that they can review and send the message.
7. International transfers
We prioritise providers that process data within the European Economic Area. If a necessary provider involves an international transfer, BUFETE SALAS, S.L.P. will verify that an adequacy decision, standard contractual clauses or another valid mechanism under Articles 45 to 49 GDPR is in place, together with any appropriate supplementary measures. Information about applicable safeguards may be requested by writing to info@cobrotusdeudas.com.
WhatsApp is not loaded as part of the form. A connection to this service is only made when the user chooses to follow the relevant link; from that point, the third party will process data under its own policies.
8. Retention
Data will be retained for as long as necessary to respond to the enquiry or provide the service and thereafter for the periods during which legal, contractual, professional, tax or ethical liabilities may arise. Data used for marketing communications will be retained until consent is withdrawn or the right to object is exercised, without prejudice to any blocking required to demonstrate compliance with obligations.
9. Rights
You may exercise the rights of access, rectification, erasure, objection, restriction and portability, and withdraw consent at any time without affecting the lawfulness of previous processing.
To exercise these rights, write to info@cobrotusdeudas.com, stating the right you wish to exercise and providing the information needed to verify your identity where necessary.
If you believe the processing does not comply with the law, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).
10. Security and confidentiality
BUFETE SALAS, S.L.P. applies technical and organisational measures appropriate to the risk to protect data against destruction, loss, alteration, unauthorised disclosure or access. Those involved in legal matters are subject to confidentiality duties and, where applicable, professional secrecy.
11. Cookies and third-party services
The website does not load analytics or advertising cookies by default. Full information is available in the Cookie Policy.
12. Updates
This Policy may be updated to reflect legal, technical or processing changes. The current version and its date will be published on this page.