Privacy Policy (GDPR and LOPDGDD)

1. Data controller

Controller: BUFETE SALAS, S.L.P.
Tax ID: B75378257.
Registered address: C/ del Archiduque Luis Salvador No. 7B, 07004 Palma de Mallorca, Illes Balears, Spain.
Email: info@bufetesalas.es.
Telephone: 649 822 250.

This Policy explains the processing of personal data through cobrotusdeudas.com and in the provision of legal services by BUFETE SALAS, S.L.P.

2. Categories of data

Depending on the relationship and service requested, we may process identity and contact data; data included in enquiries and communications; economic, financial and billing information; data relating to counterparties and third parties connected to a matter; evidential documentation; and technical and security data necessary for the operation of the website.

Data minimisation in the initial enquiry: do not provide health data, political beliefs, religion, sexual orientation, criminal information or other particularly sensitive data concerning you or third parties through the initial form unless strictly necessary to explain your enquiry.

Required data: fields identified as required are necessary to assess and respond to the request. If they are not provided, BUFETE SALAS, S.L.P. will be unable to deal with the enquiry.

3. Purposes and legal bases

Processing activityPurposeLegal basis

Enquiries and requestsHandle the communication, assess the matter and, where appropriate, prepare a service proposal.Pre-contractual measures requested by the data subject (Art. 6(1)(b) GDPR). For other voluntary communications that are not pre-contractual, legitimate interests in responding to them (Art. 6(1)(f) GDPR), following a balancing assessment.

Legal servicesManage the professional relationship, advise, negotiate, collect debts and defend rights and interests.Performance of the legal services agreement (Art. 6(1)(b) GDPR) and compliance with legal obligations (Art. 6(1)(c) GDPR).

Special categoriesProcess information strictly necessary for the establishment, exercise or defence of legal claims.Art. 9(2)(f) GDPR, where applicable, together with the corresponding basis under Art. 6 GDPR.

Billing and professional obligationsIssue invoices, keep accounting records and comply with tax, administrative, anti-money-laundering or professional obligations where applicable.Compliance with legal obligations (Art. 6(1)(c) GDPR).

Security and defenceProtect systems and communications, prevent fraud or abuse, and establish, exercise or defend legal claims.Legitimate interests (Art. 6(1)(f) GDPR), following a balancing assessment.

Marketing communicationsSend information about our own services.Consent (Art. 6(1)(a) GDPR and Art. 21.1 LSSI-CE) or, where the relevant requirements are met, a prior contractual relationship for similar services of our own (Art. 21.2 LSSI-CE). Unsubscribing will be simple and free of charge.

4. Credit information systems

In debt collection matters, a debt is not automatically reported to a credit information system. Reporting may be considered only where legally appropriate and after the requirements and safeguards under Article 20 LOPDGDD and other applicable law have been verified.

5. Artificial intelligence and automated decision-making

BUFETE SALAS, S.L.P. may use authorised artificial intelligence tools to help organise information, classify requests, prepare drafts or streamline tasks. Their use is subject to internal instructions, duties of confidentiality, data minimisation and human review.

No decisions are made solely on the basis of automated processing that produces legal effects or similarly significantly affects individuals. Where specific processing requires additional information, it will be provided before the processing is carried out.

6. Recipients

Data is not sold. It may be accessed or received, only where necessary, by:

Technology providers acting as processors, such as providers of hosting, email, matter management, security, backups or support.
Professionals assisting in the provision of services, subject to professional secrecy and the corresponding confidentiality obligations.
Court representatives, experts, notaries, registries or other parties necessary to manage the matter.
Public authorities, courts, law enforcement bodies and other authorities where required by law or necessary for the establishment, exercise or defence of legal claims.

The website's initial form does not submit or store its content on an external platform: clicking “Prepare email” opens the user's email application, where the message can be reviewed and sent.

7. International transfers

We prioritise providers that process data in the European Economic Area. If a necessary provider involves an international transfer, BUFETE SALAS, S.L.P. will verify that an adequacy decision, standard contractual clauses or another valid mechanism under Articles 45 to 49 GDPR is in place, together with any appropriate supplementary measures. You may request information about the applicable safeguards by writing to info@bufetesalas.es.

WhatsApp is not loaded as part of the form. A connection to this service is established only when the user chooses to follow the corresponding link; from that point, the third party will process data in accordance with its own policies.

8. Retention

Data will be retained for as long as necessary to deal with the enquiry or provide the service and, subsequently, for the periods during which legal, contractual, professional, tax or ethical liabilities may arise. Data used for marketing communications will be retained until consent is withdrawn or the right to object is exercised, without prejudice to any restriction of processing required to demonstrate compliance with obligations.

9. Rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability, and withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, write to info@bufetesalas.es, stating the right you wish to exercise and the information needed to verify your identity where necessary.

If you believe that the processing does not comply with the law, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).

10. Security and confidentiality

BUFETE SALAS, S.L.P. applies technical and organisational measures appropriate to the risk to protect data against destruction, loss, alteration, disclosure or unauthorised access. Individuals involved in legal matters are subject to duties of confidentiality and, where applicable, professional secrecy.

11. Cookies and third-party services

The website does not load analytics or advertising cookies by default. Full information is provided in the Cookie Policy.

12. Updates

This Policy may be updated to reflect legal, technical or processing changes. The current version and its date will be published on this page.