The problem
Late payment silently consumes time
Invoices spread across sales, administration and management; promises that are not recorded; irregular follow-up; and matters reaching the legal team too late. The cost is not only financial—it is also operational.
The system
One shared workflow for every overdue invoice
- Open the case with the minimum data and documents.
- Segment by amount, age, response and quality of evidence.
- Set an action calendar and responsibilities.
- Record contacts, proposals and commitments.
- Define criteria for negotiation or legal escalation.
- Review results and obstacles periodically.
The models
Frequency and volume change the operation
| Situation | Approach | Objective |
|---|---|---|
| New overdue invoices every month | Recurring management | Continuity and entry rules. |
| An accumulated portfolio | Batch operation | Segment and prioritise. |
| A few significant matters | Individual case | A specific strategy. |
| A problem not yet measured | Late-payment audit | Risk map and next actions. |
The pilot
Start with a defined sample
Before expanding, a first group of invoices can be selected to measure workload, documentary quality, debtor response and the usefulness of reporting. Volume, included actions and level of follow-up should be clearly defined from the start.
This is not invoicing softwareIt is a managed overdue accounts receivable service with legal continuity. Court proceedings are assessed individually when a case requires them.